What are my shipping options?

We offer both standard ground and express shipping options. You can select express shipping options at checkout if desired. Please contact us before placing your order if you are concerned about shipping times and we will do our best to accommodate you!

 Can I provide my own artwork or logo? 

What if I don’t have a design/logo? Yes! We are all about customization over here so we would love to work with your art! We do prefer these file types: SVG., PDF., AI., or EPS. If you do not have any these files types or just want to provide inspiration please contact us and we will find the best way to move forward! Need art or a new logo? That’s what we are here for! We do have a logo design fee depending on the complexity of your logo & we are more than happy to discuss that before we get started!

Can I cancel or change my order?

Cancellation of your order or changes to your order is difficult as we try to move orders into production as efficiently as possible. Once an order has entered production you are no longer able to change or cancel your order. If you have any questions or concerns about your order please reach out to us prior to placing your order so we can make sure to note all of the details & provide you with an item you love! 

Are there minimum order quantities? 

While we do pride ourselves on letting y’all order 1 of most of our items, the only item we have a minimum on is screen-printing. When placing your screen printing order there is a minimum of 12 pieces. Because we are here to serve businesses of all sizes we have alternatives for you! You can order shirts using Direct-to-film transfers with no minimums! If you are not familiar with Direct-to-film, we are always here to help! If you have any questions please call or email us.

What happens after I place my order?

Ordering custom gear can be so exciting! With that being said, we push your orders into production as efficiently as possible! Most orders will ship within 2-3 days of finalized artwork. Shipping times may vary but typically range from 3-5 days depending on your location and you can choose expedited shipping if needed. If we have any questions, we will reach out via phone or email. A delayed response to either of those will delay production so please keep an eye out after placing your order just in case!

Where are we located?

While we call the Cowboy state of Wyoming home, you can also find us on the road! We travel to livestock shows across the United States all year long, along with other pop-ups. You can find our next event at the top of our website! If you’re interested in having us at your private event (large or small), a livestock show, or an industry pop-up, please fill out the form linked below. We love meeting y’all on the road!

Can I return or exchange custom gear?

All custom gear orders are final. If you have received the incorrect item/s or your package was damaged by shipping service please let us know so we can make things right.

Can my order be tax-exempt? 

If you are a licensed reseller ordering in bulk or a tax-exempt organization we would be happy to honor that. Please contact us prior to placing your order so we can collect all of the necessary paperwork and adjust your customer profile accordingly. This will ensure a smooth ordering process for both parties. Note: you will need to provide your sales tax certificate of exemption and your tax ID. 

Do you offer discounts for bulk orders? 

We do offer bulk discounts for many of our items. All YETI and Stanley drinkware will be excluded from this.

Can I receive a quote for a large order first, prior to ordering?

Absolutely! Please feel free to fill out the contact form on our website and we will get back to you ASAP, or feel free to email email us at order@acehighcustoms.com or call us at (307) 223-1287 and we will be happy to get you a quote!

Will Branded by Ace High have my products in stock? 

We do our best to keep our most popular items stocked! Because there are SO many options and items to customize we can’t stock them all in our shop. Smaller gifts, YETI/ Stanley drinkware, and clothing items may be stocked in smaller quantities or special ordered. We will note in the item description if the item will need to be special ordered, please check there first or contact us and we can help. If you are looking for a brand/item that you DO NOT see on our website give us a call and we will do our best to get the item for you!

How can I contact you within your business hours?

You can contact us during our business hours, Monday-Friday, 8 am-6 pm MST, by calling (307) 223-1287 or emailing us at orders@acehighcustoms.com. You can also reach out via our Instagram and Facebook, which are linked directly on our website. Additionally, feel free to fill out the contact form on our website for any private event inquiries, questions, or order-related concerns. While we understand the need for quick responses, we’ll do our best to reply even outside business hours or on weekends if we’re available. 

What types of options are available for the Branding Bar at private events? 

Our Branding Bar can be tailored to create a one-of-a-kind experience for your event! Choose from a variety of options like a Trucker Hat Station, a Leather Patch Hat Bar, a Custom Apparel Setup, a Curated On-Site Gift Shop featuring items selected specifically for your crowd, or even a Full Booth with On-Site Engraving. We love getting creative, so if you have something specific in mind, feel free to reach out! We’re here to make sure your event is unforgettable and perfectly suited to you and your crew.

Are we limited to the items on your website, or can we request specific brands, colors, apparel, hat styles, or promotional items?

Of course! While we have a selection of our best sellers on our website, there are some items we have yet to introduce. If we put everything we could offer on there you could be scrolling for months! Please give us a call at (307) 223-1287 or send us a quick email to orders@acehighcustoms.com and we’d be happy to source your favorite items!

Can we have more than one color within our leatherette patch? 

You sure can! We have two different options for you. If you are looking for 2-3 colors we can layer leatherette within itself. If you are looking for something full color, but still like the look of a patch that sits off the hat a little bit, we can layer a Direct-to-film (DTF) transfer on top of the leatherette. Both come with a small upcharge but it is a great way to set you and your branding apart! If you would like to place an order with layered leatherette or a patch with a DTF transfer please call us at (307) 223-1287 or email us at orders@acehighcustoms.com and we will get you a quote and your order into production!